Features

Everything Included in NeoServe

A clear overview of NeoServe modules for chat capture, contact storage, and follow-up operations.

Website chat widget that handles first-response conversations and routes sessions to human agents when needed.

Collects visitor identity fields such as name, phone, email, interest, and source data from active chats.

Stores customer records with session metadata so teams can reopen context for future interactions.

Classifies visitor intent and urgency using conversation content to support prioritization.

Allows authenticated agents to take over active sessions, reply directly, and release the session back to chatbot mode.

Generates follow-up message drafts using captured chat context and visitor details.

Prepares segmented contact lists for outreach channels such as email and WhatsApp.

Provides session history, user records, and activity logs for internal review and auditing.

Supports tenant-specific workflow tuning, capture fields, and operating rules per deployment.

See NeoServe in Action